We hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible. To arrange this, please contact us by e-mail through our contact form.
Please note you cannot return any products that have been opened or items that are refrigerated or frozen. Any returned products must be returned to us in good condition. All refunds and reimbursements/exchanges will be arranged within 5 days of our acceptance after the safe receipt of the returned goods to the payment method you used for your online purchase or another payment method of your preference. Any product returned must be within its original packaging and be adequately packed to avoid any possible damage.
In case you choose to return the products by normal post then the cost and risk of returning the products is the responsibility of the customer (unless the returned item has arrived damaged or in an 'unsuitable' state in which case we will refund you the return costs upon submitting the sending receipt). You should confirm to us by e-mail that the return is being made prior to sending it. The courier must be informed of breakages or shortages at the time of delivery. Please contact us to inform you of the return shipping address. We do not provide that upfront as depending on your location we choose the closest return location in the Netherlands so as to minimise the costs on your behalf.
In the case that you chose our payment method to pay later, the returned goods will be deducted from the total outstanding balance as well as any postal fees incurred to you for the return of the goods (in the case that the goods arrived in a damaged or in an 'unsuitable' state).